Effective Communication (Words, Music and Dance)

• How to behave professionally by ensuring that your words (Words), tone (Music) and body language (Dance) are aligned.
• Most importantly, this ensures communication remains consistent and clear.

Introduction to Situational Leadership

• Situational Leadership is the number one accredited management model in the world.
• This one day training course offers an introduction to how to manage and motivate your team, improve performance and profitability for your business.

SME People Management & Staff Motivation

• Learn the corporate skills and tricks of the trade to manage your staff effectively.

Appointment Making

• How to do what is the toughest job in any sales system – making telephone appointments.
• This covers new, current, lapsed and any other business scenario you can think of.

Telesales

• An effective and measured approach to successful selling on the phone, from managing the gatekeeper to achieving the order.

Closing Sales

• Controlling the follow-up and remaining in control of the next steps.
• Negotiating to win and all closing methods you would wish to see.

Business Style Awareness

• Essentially, a profiling tool that allows us to be aware of the four core personality traits that people exhibit in business.
• We use it to understand why we dislike some people and why we think they dislike us.
• Most importantly, it ensures you get on with everyone in business within the first seven seconds of meeting them.

Deliver Compelling Stories

• The ability to deliver 3^rd party related business stories in a compelling and imaginative way.
• Essentially, delivering a story about your business that demonstrates how you previously delivered a solution to a customer’s problem.

Intelligent Questions

• Learning the ‘Magic Question’ and when to use open and closed questions.
• Also teaches the ability to summarise the information based on your business solution and engage with your customers and suppliers.

Objection Handling

• Understanding that all objections are real but only a few are ever handled.
• Learn how to manage objections, move the situation on and create a win win conversation.

Customer Service

• How to ensure and progress to 100% customer satisfaction.

Introduction to Sales Management

• How to complete effective 1-2-1’s, side by side training, sales meetings and training sessions.
• Put simply, all of these are required to improve and maintain an outstanding sales team performance.

Key Account Management

• Recognising the importance of Pareto’s Law. This explains that 20% of your customers hold 80% of your revenue.
• Includes strategies on how to ensure maximum retention and opportunities for growth.